WIPRO RECRUITMENT :-
Position : System
Engineer
Experience : Fresher’s
Qualification : Any Gradates
Job Location
: Chennai, Hyderabad
Job Description:
- Excellent
communication skills,
- Ability to
Empathize, pacify and handle Irate Customers with Exceptional
communication skills.
- Technical
Knowledge in Troubleshooting Base Operating System Issues and eager to
learn New Technologies.
- Troubleshooting
Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote
Support
- Answer
incoming calls and respond to customer’s emails in timely manner.
- Manage and
resolve customer complaints.
- Identify and
escalate issues to supervisors as and when needed.
- Provide
product and service information to customers.
- Research
required information using available resources and Offer Solution to customers.
- Research,
identify, and resolve customer complaints using applicable software.
- Route calls
and tickets to appropriate resources and Domains who can best support he
user,
- Document all
call information according to standard operating procedures.
- Recognize,
document, and alert the management team of trends in customer calls.
- Create SOPs
for new Issues and resolution given.
- Complete call
logs and reports.
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